I’ve just started reading Malcom Gladwell’s recent book “Talking to Strangers”. Amongst other things, this book looks in depth at how top agents can work for years beside other agents – with amazing reputations – only to discover that they’re really double agents.
How can this be? How could they be deceived?
Gladwell would argue that we shouldn’t be surprised. And here are some reasons he cites for this:
1.Gladwell says that we all function in a truth-default mode. That is, we are wired to believe that we’re hearing the truth. Hence, even if something seems to be a bit off, we generally quieten our apprehensive thoughts as we’re primed to believe the reassurances we get. This is simply a function of being a flawed human. A suspicion or some doubts will not be enough (and we may well be suspicious and be plagued by many doubts).
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